What happens when new border control measures leave travelers stranded? This question has become a harsh reality for around 100 easyJet passengers in Milan, who found themselves unable to board their flight due to extensive delays at passport control.
The chaos unfolded on April 12, 2026, at Milan Linate Airport, where the newly implemented European Entry / Exit System (EES) has led to longer-than-usual waiting times. Passengers reported spending more time in queues than in the air, with some waiting for hours to clear passport control. The EES, which became fully operational just two days prior, on April 10, 2026, requires biometric registration for travelers, significantly complicating the boarding process.
Among those affected was a family from Merseyside, who arrived at the airport with ample time to spare. “We got to the airport with more than enough time, and got to our gate at 9:30 am, but we were totally refused entry through passport control,” said Vicky Chapman, a member of the stranded family. Their flight took off at 11:00 am, leaving them behind despite arriving on time.
EasyJet has acknowledged the situation, stating that the delays were beyond their control and offered free flight transfers to those who missed their flights due to the border delays. An easyJet spokesperson commented, “We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.”
The UK government had previously warned travelers heading to the Schengen area to expect longer wait times at border control due to the EES. This warning proved prescient, as severe congestion was reported across terminal halls, with queues stretching far beyond normal limits. The delays stem from the European Union’s implementation of enhanced border checks, which have particularly impacted flights between Italy and the United Kingdom.
As the situation continues to unfold, the Foreign Office has advised travelers that they may need to provide biometric information, such as fingerprints or photos, when leaving the Schengen area. However, missed flights due to border control queues are often classified as extraordinary circumstances, which limits compensation options for affected passengers.
Travelers are now advised to arrive earlier than usual for flights requiring passport checks, as the new system settles into place. EasyJet has urged border authorities to utilize permitted flexibilities to mitigate these unacceptable delays for customers. The airline’s spokesperson emphasized the need for effective measures to prevent future occurrences of such disruptions.
With many passengers still stranded and facing uncertain travel plans, the full impact of the EES on air travel remains to be seen. As authorities work to address the issues, travelers are left to navigate the complexities of the new border system, hoping for smoother journeys in the future.
